At Bridgeway Canada, we strive to ensure our clients and customers are satisfied with their purchases. Because we offer a mix of consulting services, digital downloads, and physical merchandise, our refund policies vary depending on the type of product or service purchased.

Please review the appropriate section below.

1. Services and Consulting

We are committed to delivering high-quality consulting services. Due to the nature of this work, our refund policy for services is as follows:

• Consulting Fees: Fees for consultation sessions or completed project work are non-refundable once the service has been provided.
• Retainers and Deposits: Any upfront deposits or retainers required to secure a project are non-refundable, as they secure our time and resources for your specific business needs.
• Cancellations: If you need to cancel or reschedule a consulting session, we require at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee or forfeiture of the session fee.

2. Digital Products

We offer various digital products (e.g., templates, guides, e-books).

• Due to the irrevocable nature of digital goods, all sales of digital products are final once the download link has been provided.
• We do not offer returns or refunds on digital items.
• If you experience technical difficulties downloading your file or if a download link is broken, please contact us immediately, and we will ensure you receive the file you purchased.

3. Physical Merchandise

If you are not entirely satisfied with a physical merchandise purchase, we are here to help.

• Return Window: You have 30 calendar days from the date of delivery to request a return.
• Eligibility: To be eligible for a return, the item must be in new and unused condition, with all original tags and labels attached, and in its original packaging.
• Exemptions: Sale items are final sale and cannot be returned.
• Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or a full refund at no additional cost.
• Return Shipping: For standard returns (not involving damaged or defective items), you will be responsible for all return shipping charges. We strongly recommend using a trackable shipping method to mail your return.

4. Refund Processing

Once we receive and inspect your returned merchandise, we will process your refund.

• Refunds will be issued to the original payment method used during checkout.
• Please allow 5-10 business days for the refund to process and appear on your statement, depending on your bank or credit card company. We will notify you by email once the return has been processed.